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FAQ

  • How do I care for my jewellery?
    I really hope you enjoy wearing your handmade jewellery. To keep it looking lovely and sparkling and to avoid any discolouring here are some top tips: - Clean your items regularly with a soft dry cloth. -To really bring out their sparkle you can give them a monthly bath (I make a small bowl of warm water with a tiny amount of fairy liquid and let the items soak for a few minutes. Then carefully dry them on a piece of kitchen towel, and dab clean with a super soft micro fibre cloth. This really works well on gold filled items too! See that sparkle really come back. Check out the video below that shows you the easy process) -Store away from light, preferably in an air tight container. (gift box or jewellery box) If you have brought a pendant you will have a denim pouch inside the box, which is the perfect way to keep your jewellery dry and away from light. -Sterling Silver does tarnish over time and different metals react differently to all skin types, perfumes and even ph levels. -Remove earrings and necklace when swimming or showering, and be aware that perfumes can impact the colour of the metal. These items are handmade and can be delicate so do treat them with care.
  • Can I return an item?
    Most items of jewellery are handmade to order so will usually take 7-10 days to ship. Unless it is already in stock, in which case allow 1-2 days to ship. If for any reason there is a problem with items when you receive them please let me know as soon as possible. Email me: achillea.jewellery@gmail.com I cannot accept returns on earrings due to hygiene reasons.
  • What is Metal Clay?
    Silver Clay is made up of fine silver particles (usually recycled from the photographic industry, X-rays electronic devices etc) and organic plant based binder and water. The clay can be moulded, rolled textured and shaped. When torch fired, the binder burns away to produce the pure fine silver.
  • What is Gold Filled?
    Gold filled is different from gold plated because there is solid layer of gold bonded to a base metal. The bonded gold is 100% thicker so it will not flake away or tarnish. With love and care the beautiful chain really will keep its 14k gold finish for a long time.
  • Where is the jewellery made?
    All items are made in the UK, handmade by me, Laura in my workshop in Eton, Windsor. (The necklace chains and metals I purchase from estabaished UK based companies International Craft & The Curious Gem, and Cooksons)
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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